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Never act on an AI's phone number, link or money advice without checking
Why it matters: AI answers and search ads can surface scam support numbers and confident but wrong advice. The AI isn't trying to trick you; it may simply have been fed bad information.
Do it
- Get support numbers from the company's app, your statement or the back of your card, never from an AI answer, a search ad or a pop-up.
- Treat AI answers on money, medicine and law as a starting point and confirm with the source.
- Be wary of AI summaries of emails or web pages that urge you to call, pay or sign in.
- Report scam numbers you find to the platform.
Check it worked: Your household gets support numbers and links from the company's own app or website, and checks AI answers about money, health and legal matters with a qualified source before acting.
Simply put
Treat an AI answer like advice from a friend who reads a lot but checks little. Criminals plant fake support numbers where AI tools pick them up, so get numbers, links and money advice from the source.
In detail
Criminals plant fake support numbers on web pages and forums so AI tools and search results repeat them. This is an early, practical form of data poisoning that reaches households today.
Points toward the Long View: treating every AI answer as a starting point, checked against the source.